Frequently asked questions

Is this item new?

We only stock pre-loved vintage items, so nothing on our website is "New". However, each and every garment is carefully handpicked and checked over by our in house grading team prior to being listed to ensure quality. The item condition is in the description for every item too.

How long will my order take to arrive?

All orders placed before 10am are shipped same day. Orders placed after 10am are shipped the following day.

UK orders will then usually take 48 hours (2 working days) from the day dispatched.

International order usually take between 8-10 working days from the dispatched date.

What payment methods do you accept?

We accept all major debit and credit cards. We also accept Paypal.

When do you plant trees?

We plant our trees at the end of every month.

We work with a 3rd party agency to help us identify how many trees we need to plant each month to offset out carbon emissions.

Do you offer returns?

Here at Jelly Garms, we are dedicated to bringing you the finest vintage clothing that has been handpicked and thoroughly checked over by us before listing. Therefore, all items listed are deemed suitable to wear.

However, as all items have been pre-loved, they may have some signs of wear or small imperfections. Where applicable, this is listed in item descriptions.

Due to the nature of this, we are unable to offer refunds. We hope that you understand. If you have any further questions regarding refunds, please don't hesitate to get in touch.